Forum Discussion

Kogkanef's avatar
Kogkanef
Newcomer
8 hours ago

How to unlink EA account on PS4

Hello! So I recently installed the Sims4 on my PS4 and the first thing i had to do was link my EA account to the PSN. I provided all the nessesary info needed to log in and then i got an error message saying: your EA account is already linked with another profile for this PS, you must first unlink that and then link to the profile you want to use(or something along those lines). The problem is, I deleted the previous profile from my PS and it wanst even mine so I cant log in to unlink the accounts. I have tryed every way I could find online but clearly nothing works. There is no EA support senter so I cant contact them either. Am i cooked? Is there a way to solve this somehow? Please HELPPP!!(also english is not my first language so forgive any misspells ^_^)

playstation

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hey Kogkanef​, 

    Usually, you would be able to unlink that PlayStation account from the EA account by following these steps after navigating to your Connected Accounts page. Though each PlayStation account can only be linked to one EA account, be careful when linking and keep the risks of unlinking in mind throughout this process. 

    If you're receiving pushback during that process, please use the Contact Us button at the bottom of the page to reach our live support team. Alternatively, feel free to use this web form if the NextStep bot is difficult to navigate. 

    Let us know how it goes, thanks! 

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