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KINGPARIAH's avatar
KINGPARIAH
2 years ago
Solved

I just bought Get to Work but it's saying I don't have it (console)

Product: The Sims 4 Platform: Xbox Series S Which language are you playing the game in? English How often does the bug occur? Every time I open the game  What expansions, game packs, and stuff pa...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @KINGPARIAH 

    Have you already run through these steps to be sure Get to Work is properly installed to your Xbox?

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC

    If this doesn't work for you, please verify that you're currently logging into the same Xbox account that this pack was purchased on- you can look over the transaction history on your Xbox account to check this. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there @KINGPARIAH 

Have you already run through these steps to be sure Get to Work is properly installed to your Xbox?

  • Highlight The Sims on the dashboard
  • Press the Menu button on the controller
  • Select "Manage Games and Add-ons" 
  • You should see an option here to "Install" your DLC

If this doesn't work for you, please verify that you're currently logging into the same Xbox account that this pack was purchased on- you can look over the transaction history on your Xbox account to check this. 

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