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Yomammasllama's avatar
Yomammasllama
3 years ago
Solved

I see add on in my purchase on the ps4 but it wont appear on the ps5

I have the dine out, parenthood, pets, and 1 other pack that was purchased on my husband's account. On my account I have 11 or 12 other add ons.  When I signed into my account on ps5, I was able to ...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @Yomammasllama 

    From your husband's profile, let's try these steps to see if we can get that DLC installed:

    1. Restore the licenses on your console 
    2. Go to your Game Library 
    3. Scroll to Your Collection
    4. Select The Sims 4
    5. Scroll down to Add-Ons and locate your DLC here
    6. Select the DLC in this list and select Install
    7. When the download finishes, let your new content install and restart The Sims

    Please let me know how this works for you! 

Yomammasllama's avatar
Yomammasllama
3 years ago
@EA_Solaire But the other issue is that even when signed into my husbands profile, which is where it was purchased on the ps4. It does show it in his purchases and I can play the add ons just fine on the 4 but it doesn't even let me download the add ons on his profile on the 5. Not sure if that made sense.

Basically it shows on the 4 but not on the 5
No matter if its my account im on or his.
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@Yomammasllama 

From your husband's profile, let's try these steps to see if we can get that DLC installed:

  1. Restore the licenses on your console 
  2. Go to your Game Library 
  3. Scroll to Your Collection
  4. Select The Sims 4
  5. Scroll down to Add-Ons and locate your DLC here
  6. Select the DLC in this list and select Install
  7. When the download finishes, let your new content install and restart The Sims

Please let me know how this works for you! 

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