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Anonymous's avatar
Anonymous
8 years ago
Approved

Items removed on ps4 sims 4

A message popped out saying " items removed " bought a bundle pack on psn store recently . But there not in the game I don't know what to do ☹️ this ruins my gaming experience in Sims 4 . Money wasted
playstation
xbox

2 Replies

  • Bonilda's avatar
    Bonilda
    6 years ago

    I am having the same issue with this on the xbox. Bought the parenthood bundle and now my items from the toddler stuff were removed. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Bonilda in a situation such as this, the first thing to do is ensure that your console and game are fully up to date.

    If that makes no difference then clearing the cache and powercycling your console is next.


    You can do this easily enough by following the steps below:

    1. Press and hold the power button on the front of the Xbox until it turns off completely.
    2. Unplug the power cable from your console and then press and hold the power button on the Xbox a number of times to clear the cache.
    3. Plug your power cable back in and turn your Xbox back on.

    Let me know how you get on.


    Darko

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