Forum Discussion

maxertoo's avatar
maxertoo
Seasoned Newcomer
3 days ago
Solved

Items to some packs not loading

I just went into my game, and it shows I have the Get Together pack installed in my game, but all the content to it is no longer in my save file. When I go into Create a Sim and filter it to just show just get together, it shows there are no results found.

  • Hey maxertoo​

    Just to confirm, are those packs installed? You can check by following the steps below: 

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC


    Afterward, please check whether they're activated in-game by navigating to Marketplace > My Collection > Pack Selection. If the packs are deactivated, select them and click 'Confirm' to reactivate them. 

    If this is something you're only encountering today, it could potentially be related to the ongoing Xbox outage. If the above steps don't work, you may need to try again once the outage is addressed. 

    Let us know what you see then, thanks! 

3 Replies

  • Creeper545548's avatar
    Creeper545548
    Seasoned Ace
    3 days ago

    This is related to the xbox outage like the cm said. Someone else just had this issue today as well and this only started happening today. Can you confirm you are on Xbox? I'm going to be off for night so if you replay with the info the cm should be able to confirm your issue.

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey maxertoo​

    Just to confirm, are those packs installed? You can check by following the steps below: 

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC


    Afterward, please check whether they're activated in-game by navigating to Marketplace > My Collection > Pack Selection. If the packs are deactivated, select them and click 'Confirm' to reactivate them. 

    If this is something you're only encountering today, it could potentially be related to the ongoing Xbox outage. If the above steps don't work, you may need to try again once the outage is addressed. 

    Let us know what you see then, thanks! 

  • maxertoo's avatar
    maxertoo
    Seasoned Newcomer
    3 days ago

    Also, the content for Growing Together, parenthood, werewolves, and my first pet isn't showing up either