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AuntySydney's avatar
AuntySydney
3 years ago
Solved

Ive lost all my expansion packs for the sims and i need a way to redeem them

I would like to have all the sims stuff back to my sims on the ps4 I had all the expansion packs and when my system updated and I logged back in it said I have none.
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @AuntySydney 

    Were you previously game-sharing or were these packs all bought on your account? Please look over the transaction history on your console to be sure you're currently logging in with the same account that these packs were purchased on. 

AuntySydney's avatar
AuntySydney
3 years ago

I have tried that already and it won't let me access them at all

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@AuntySydney 

Were you previously game-sharing or were these packs all bought on your account? Please look over the transaction history on your console to be sure you're currently logging in with the same account that these packs were purchased on. 

  • AuntySydney's avatar
    AuntySydney
    3 years ago

    I wasn't gamesharing, I spent the money myself. I can look for the transaction history through my bank account.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @AuntySydney 

      You'll want to check the transaction history on your console directly rather than your bank statements to be sure you're currently logging into the same PlayStation account that these packs were originally purchased on. 

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