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reggiedarappa's avatar
2 years ago
Solved

Missing DLC

I lost my dlcs 

[CM Edit: Split post, title update]

  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hello @reggiedarappa,

    Let's check that your packs are all fully installed to your console with the following steps-

    If you're playing on Xbox, please use these steps:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC

    If you're on PlayStation, give these steps a try:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @reggiedarappa,

    Let's check that your packs are all fully installed to your console with the following steps-

    If you're playing on Xbox, please use these steps:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC

    If you're on PlayStation, give these steps a try:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

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