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AmazingSura's avatar
AmazingSura
2 years ago
Solved

My First Pet Stuff Pack

I bought the My First Pet pack with the Cats and Dogs expansion pack as a bundle. We had it prior to any september updates this year. I log into my sims and my pet "hampster" and everything in that p...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @AmazingSura 

    Let's be sure both packs from this bundle are fully installed to your console.

    If you play on Xbox, follow these steps:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC

    If you're on PlayStation, try these steps:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there @AmazingSura 

Let's be sure both packs from this bundle are fully installed to your console.

If you play on Xbox, follow these steps:

  • Highlight The Sims on the dashboard
  • Press the Menu button on the controller
  • Select "Manage Games and Add-ons" 
  • You should see an option here to "Install" your DLC

If you're on PlayStation, try these steps:

  • Restore the licenses on your console 
  • Go to your Game Library 
  • Scroll to Your Collection
  • Select The Sims 4
  • Scroll down to Add-Ons and locate your DLC here
  • Select the DLC in this list and select Install
  • When the download finishes, let your new content install and restart The Sims

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