My Packs have Gone Missing on the Playstation 4 Sims 4

Good evening EA representative . I would like to address my current and frustrating situation . I have purchased quite a bit of sims 4 packs for my little sister on the playstation . She couldnt play the game for awhile bc she ran out of PS Plus . I just purchased her ps plus and when she booted up the game , she is missing four packs . The ps store said that she doesn’t own the content anymore and that she has to repurchase the said packs . Please see if you could help us out here . Sincerely , Frustrated Constumer

Packs That Are Missing ~
Island Living

Discovery University 

Toddler Stuff

Parent Hood