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Fstanzy12's avatar
Fstanzy12
3 years ago
Solved

My sims 4 won’t load

So I play sims 4 (disk) on a PlayStation 4 and both the game and console are around 5 years old (I don’t know if that has anything to do with the problem), I started having trouble with my game loading a few days ago and I just restarted the ps4 and reloaded sims up and that would work and it got my sims to load properly however that stopped working. I then thought that the problem may be with the disc as when I tried another disc game I own it worked. However the disc is still in perfect condition with no scratches or marks. I was then told to try and delete my disk version and download it from the PlayStation store so I did and the problem seemed to be fixed. However, because I re-downloaded it I then had to re download all my expansions packs again. It then worked and let me play however when I went to load the game up the next day I had the same problem. So I re downloaded it again and downloaded the expansion packs individually and restarted the game in between each download of the pack. Once all the packs were re installed I switched off the ps4 and it loaded sims up fine. Then when I went to play the next day the same problem happened again. I then tried to do a system reset on the ps4 ( I think that’s what it is called it sent the PlayStation into safety mode ) and that worked and I played it fine but once again today it has happend again and I am now at a loss and don’t know what to do. Any advice would help x

playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @Fstanzy12 

    Thanks! Let's try the following steps:

    1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

    2. Restore your licenses with these steps.

    3. Make sure your game is up to date. 

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    4.  Make sure your console system software is up to date. 

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    5.  Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.

12 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @Fstanzy12,

    Are you seeing any crashing as well, or any error codes? You can check your error code history by going to Settings-> System-> Error History.

  • Fstanzy12's avatar
    Fstanzy12
    3 years ago

    Hi, once I’m in the game I can play it fine and there is no crashing or lagging it’s just the loading screen before getting into the game. 
    Is  the error code history on the PlayStation settings or on the sims settings ? 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Fstanzy12 

    This error code history is found under the PlayStation settings on your console. Is this loading screen getting stuck when first loading up the game, or when you're trying to load into a specific save file or household? 

  • Fstanzy12's avatar
    Fstanzy12
    3 years ago

    Thank you I’ll look at the error codes. 
    nit is when I’m am trying to load into the first part so before I have to option to click what world to load onto or before the screen that shows you what packs you can buy loads up 

  • Fstanzy12's avatar
    Fstanzy12
    3 years ago

    There are error codes that are to do with not being able to connect to server but and internet but I didn’t think sims needed internet 

  • Fstanzy12's avatar
    Fstanzy12
    3 years ago

    Here are all the recent error codes I’m not sure if there all relevant 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Fstanzy12 

    Thanks! Let's try the following steps:

    1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

    2. Restore your licenses with these steps.

    3. Make sure your game is up to date. 

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    4.  Make sure your console system software is up to date. 

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    5.  Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.
  • Fstanzy12's avatar
    Fstanzy12
    3 years ago

    Hi thank you soooo much for your help I think this has worked I have loaded sims up a couple of time after trying these and it had loaded fine so fingers crossed it stays that way 

  • Horrorbrigade13's avatar
    Horrorbrigade13
    2 years ago

    Weirdest thing.  I play sims on my console. And I don’t know what the heck is going on.  Says installed in grey. Can’t delete it, can’t uninstall it, can’t do nothing with it.  And it’s the only game out of 180 that is giving me problems.  Can’t contact EA. 

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