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PurpleSexyCat's avatar
PurpleSexyCat
Seasoned Rookie
1 year ago

No saved game and lot reset to empty after returning from work

Product: The Sims 4
Platform:Xbox Series X
Which language are you playing the game in? English
How often does the bug occur? Occasionally (10% - 49%)
What is your current game version number? 2.2.5.2310
What expansions, game packs, and stuff packs do you have installed? I have all of the expansions, game packs, stuff packs and all of the kits installed.
Steps: How can we find the bug ourselves? I do not know.
What happens when the bug occurs? When I loaded my game.
What do you expect to see? My saved game.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I loaded in to play my game today. The loading screen said that I had no saved games which I was just playing yesterday and saved my game when I was done. This was very irritating because I had been playing with this Sims family for a while, but I decided I wasn’t gonna do anything about it. I would just start playing a new game and go from there, re-created my sims family of five from the gallery and loaded into the empty lot of Hallow Slough in Willow Creek. I immediately bought a camera and tripod so that I could move three of my family members into two separate homes in the same world as I was taking pictures and looking at them the pictures were all blacked out. Once I had enough money saved I move three of my family members out. I built a tiny home and went to work for the Grim Reaper. After my first day of work, I returned home to only having the flat square from Built by mode on my lot. I also had planted a garden. They’re all gone vanished, nothing is in my household inventory and I can’t say how much money I had after building my house. I do not use cheats cc or mods because I’m a console player and using cheats takes away from my achievements. 

playstation
xbox

5 Replies

  • simsplayer818's avatar
    simsplayer818
    Hero
    1 year ago

    Hi there @PurpleSexyCat. I'm also playing on Xbox Series X. Have you seen any error codes with this problem and also did you get the Terms and Conditions pop up again at the start of the game?

    I had all my saves affected by taking and storing photos on my previous Xbox so that's useful to know you were taking photos, I lost everything. If you've lost everything already, I don't usually suggest this to players but I'd start again from scratch and this time avoid taking photos to see if it improves. I had to do a console reset and speak to Xbox Support. Occasionally you'll get a Sims player on live chat/callback at Xbox Support if you're lucky and they knew of the issue. I also got advice here. It's a real shame as I was playing the Photography skill and using the Moschino pack.

    I've been able to take a few photos with the HSY booth but been careful to place them on a wall straight away and not store them.

    If you've got other games you want to keep: 

    Go to Profile & system>Settings>System> Console info>Select Reset console.

    Choose Reset and keep my games & apps. That's if you decide to do that.

    Then I had to individually clear Sims 4 from Manage Game and Add-ons. I then restarted from scratch. But I never usually suggest that to anyone unless they've already lost everything.

    I've also had issues losing my saves after placing items from the Gallery and Library and using saved rooms. I occasionally place my own rooms from my Library but that's it. Again, Xbox Support knew of that issue and advised against it. I replaced all my lots from my Library and gave myself another problem.

    I avoid all of these things now and it's a frustration that I have to do that but so far it's helped and it's been a couple of years or more.

    I'm also attaching the console troubleshooting steps for you:

    https://answers.ea.com/t5/Consoles/READ-FIRST-Console-Troubleshooting-Guide-and-Known-Issues-Patch/m-p/12363039#M19682

  • PurpleSexyCat's avatar
    PurpleSexyCat
    Seasoned Rookie
    1 year ago
    @simsplayer818 Ty for your response. I have not received any error codes, but I will try your suggestions. Thank you very much.
  • PurpleSexyCat's avatar
    PurpleSexyCat
    Seasoned Rookie
    1 year ago
    @simsplayer818 Your suggestion worked for a while. I went to save it and I got error code 0 from trying to save so I quit the game. Will try again with the new patch whenever that maybe.
  • simsplayer818's avatar
    simsplayer818
    Hero
    1 year ago

    @PurpleSexyCatI'm attaching the bug report here for you for Error Code 0.
    https://answers.ea.com/t5/Bug-Reports/OPEN-XB-PS-Error-Code-0/m-p/13909384/highlight/true

    Error code 0 can mean that you're running out of storage but it can also produce a false message as if that's true when it's not. Since you lost your game and started again it obviously can't be full.
    So if you'd like to click Me Too on the first post on page 1 and add a reply if you'd like to do so. Before you do, could you check your free memory on your console and include that in your reply as that will show that you haven't run out of storage, also add that you've been through all troubleshooting steps and reset your console.
    It frustrates me that Microsoft have known about this problem for years and have not been at all helpful in getting to the bottom of it.

    You could also try clearing your library, I keep mine empty. I even cleared pre made lots.

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