Forum Discussion

1 year ago

Solved

One of My Packs is Gone

I have two disk versions of the sims, one is the regular and the other is the bundled version of Cats and Dogs. I have recently bought one of the newer Xboxes to have access to the new games only ava...

playstation

xbox

EA_Solaire
1 year ago
@Libreouu

DLC purchased on a disk is only available to play and use if the disk is inserted into your console- this is why you're seeing Cats & Dogs available as owned in your older Xbox with the disk insterted. Since the Series S is a digital only console, a disk will not be compatible and you will not be able to access your disk version of this pack.

To play on your Series S, you would need to purchase a digital version of Cats & Dogs instead.

EA_Solaire

Community Manager

1 year ago

Hi @Libreouu & @999brooklynpolar

Is the disk currently inserted into your console? For The Sims if you own DLC on disk, you need to have the disk inserted in order to access and play the content.

Libreouu

1 year ago

I have it in my original Xbox, and upon checking the store I am able to redownload it. One my Xbox series S however it says that I must rebuy it and that it is not available by itself. It does not even say I own it on my Xbox series S.

EA_Solaire
Community Manager
1 year ago
@Libreouu

If you own the disk version, you would need to use the disk to access this pack- a disk version would not grant you a digital version of the pack as well.
- Libreouu
  1 year ago
  You are not understanding. I have two Xboxes, one can accept a disk, the other can not. Upon deleting the cats & dogs bundle on either Xbox, it will disappear. It will not appear in the manage addons section. On the one that can accept disks, it says I own it. On the one that does not it says I do not own it. This is the only game I have this problem with, on my newer Xbox it doesn’t say I have the sims 4 and cats & dogs bundle either.
  - EA_Solaire
    Community Manager
    1 year ago
    @Libreouu
    
    DLC purchased on a disk is only available to play and use if the disk is inserted into your console- this is why you're seeing Cats & Dogs available as owned in your older Xbox with the disk insterted. Since the Series S is a digital only console, a disk will not be compatible and you will not be able to access your disk version of this pack.
    
    To play on your Series S, you would need to purchase a digital version of Cats & Dogs instead.