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FieNix9308's avatar
FieNix9308
Newcomer
7 months ago

One of my worlds is gone?

So I downloaded the city living pack and have been playing for awhile, so today when I go to play the city living world is gone?? The family is still saved but when I try to call lay with them it says game data incomplete and the reference neighborhood has being uninstalled or otherwise no longer available. And I checked my system it’s still there but not showing up with the other worlds? I’m playing on Ps5 if that helps too. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi there FieNix9308 

    Please make sure City Living is fully installed to your PS5 by following these steps:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

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