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SagQueen85's avatar
SagQueen85
Newcomer
9 days ago

Packs and kits isn’t showing up in my gameplay

So some packs has been removed from one of my families but on my Home Screen says I have all my kits and packs. What’s going on with theses kits and packs

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi SagQueen85​ 

    It sounds like your DLC isn't fully installed, please try these steps:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims