Forum Discussion

2 years ago

Solved

Packs bought showing as unowned

Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.73.4.230...

playstation

xbox

EA_Solaire
2 years ago
Hi there @Lilyc_xo,

Had you previously been game-sharing with these expansions, or were these bought directly from your own account? Be sure to look over your Xbox account's transaction history to verify if these were successfully purchased on your own account.

If you are seeing these purchases on your own account, but you're still not able to access them, you'll need to get in contact with Xbox support so they can review your account and billing details with you a bit further to see why your content is currently not accessible for you.

EA_Solaire

Community Manager

2 years ago

Hi there @Lilyc_xo,

Had you previously been game-sharing with these expansions, or were these bought directly from your own account? Be sure to look over your Xbox account's transaction history to verify if these were successfully purchased on your own account.

If you are seeing these purchases on your own account, but you're still not able to access them, you'll need to get in contact with Xbox support so they can review your account and billing details with you a bit further to see why your content is currently not accessible for you.