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Anonymous's avatar
Anonymous
8 years ago
Solved

Parental control level of TS4 on PS4

I’m trying to configure parental control (child lock) for The Sims 4 on PlayStation 4. The game is bought and played in Finland and it is rated PEGI 12. When I set the parental control level to 5 (...
playstation
xbox
  • SimGuruIcarus's avatar
    SimGuruIcarus
    8 years ago

    Hi @tubelix1

    I have to inform you that, sadly, this is a Sony requirement and there is no possible workaround for this.

    Parental Control level in PS4 is always set by the most restrictive Age Rating for the title. Sims 4 has a +18 rating in Russia, and I’m afraid this is affecting other less restrictive ratings like PEGI.

    This is just how PS4 works. We are currently having communications with Sony about this matter, however, It does not seem that Sony will be addressing this issue anytime soon.

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @tubelix1,

If it is listed as Level 9 in PlayStation game information, you will need parental controls to be set to that level to be able to access the game.

Sony would be the best to answer questions related to the Parental Controls for PlayStation 😉  However, in this case, I would say best solution would be changing the parental control level whenever you want to allow your child to play the game. Keep in mind they will be able to access other games you might not want them to play as well. Quoting Sony's article:

"It is not possible to set different parental control levels for each user of the PlayStation 4 system, so always set the parental controls to suit the youngest child in your home. You can adjust them at any time to allow viewing or play by an adult or older child, but remember to reset them to ensure your youngest child only sees content appropriate for their age."

Source, and more info: article on Sony's official website about Parental controls 

Welcome to Answers HQ!

-Mai

Anonymous's avatar
Anonymous
8 years ago
Thanks for your answer EA_Mai.

> "Keep in mind they will be able to access other games you might not want them to play as well."

This is what I’m trying to avoid. I want to disable games Level 7 (PEGI 16) and up so that the children cannot access them. There is obviously now a conflict how the game is rated by PEGI and how it is rated in PlayStation 4. I have to try and contact Sony about this problem.

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