Forum Discussion

MFmarypoppins's avatar
1 year ago

PLEASE HELP!!!

I’ve bought almost every expansion pack in the game but I stopped playing and recently started up again and they’re all gone, so I tried managing them by uninstalling and reinstalling and now it’s asking me to repay for a $40 expansion pack i’ve already bought. somebody please help me!!

(i’m on an xbox one)

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Heya MFmarypoppins sorry for the delay on this! 

    If you're still having issues getting your content installed, it sounds like you may be logging into a different Xbox account than the one these packs were originally purchased on.

    You can check over your Xbox transaction history to verify if you're logging in correctly or not.