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SvnthWard's avatar
SvnthWard
Newcomer
7 days ago

Possible Corrupted File

Yesterday as I was leaving the house to run errands my game was taking forever to save so I just closed it and shut off my console so I could leave. When I went to play later last night my game now won’t load past the main loading screen after selecting an Xbox account to play on. I’ve tried uninstalling/reinstalling, restarting my Xbox, and turning off network connections. Only thing I haven’t done is deleting my data bc im not sure if I have it backed. Is there any other solution besides just having to wipe my save data? I just wanna finish the event but I literally can’t even get into the game 🫠

*pic below of stuck loading screen

xbox

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hi there SvnthWard 

    This does sound like a save corruption- if the file has been corrupted, you wouldn't be able to restore it, you'd need to delete it and start a new save instead.

    Save corruption can happen if the console is shut down in the process of saving, so to prevent this from happening again you'll want to be sure your game is fully done saving before powering off the console. 

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