Forum Discussion

1 year ago

Solved

Pre-owned game still has previous owner's EA account

Bought Sims 4 pre-owned and started playing only to later realize that the previous owner's EA account is still linked to the game, therefore I can't link my EA account. I also keep getting the "credentials have expired" message too for the previous owner's account. Is there ANY way to remove their account or have I dinged myself over and will just have to buy a new sims 4 to link my EA account to?

playstation

xbox

EA_Solaire
1 year ago
Hi @xemmy103x

If the email attached to your EA account is currently disabled, you'll want to get in contact with live support so they can review your account details and help you regain access to your account.

To contact the live support team for more help on this, please submit a help request here: https://help.ea.com/help/faq/using-ea-help.

2 Replies

EA_Solaire
Community Manager
1 year ago
Hi @xemmy103x

If the email attached to your EA account is currently disabled, you'll want to get in contact with live support so they can review your account details and help you regain access to your account.

To contact the live support team for more help on this, please submit a help request here: https://help.ea.com/help/faq/using-ea-help.
xemmy103x
1 year ago
The problem is that it's not MY ea account email, it's the PREVIOUS owner's account email. The game is pre-owned and they didn't remove the game from their account and I only realized that after I started playing so now my PSN is connected to THEIR email for THEIR ea account, which seems to be disabled. And because I have no info or anything about the previous owner's account, support wasn't much help.