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AncientHylian's avatar
AncientHylian
8 years ago
Solved

[PS4] Lots and sims not saving to My Library

Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in? English How often does the bug occur? Every time (100%) What expansions, game packs, and stuff packs ...
playstation
xbox
  • EA_Mai's avatar
    EA_Mai
    8 years ago

    Hi everyone,

    As @mumofharry has already noticed, blue thumbnail issue should now be fixed. 🙂 You might need to delete these items and save them again.

    The team has been looking into your issue and wanted to let you know the following:

    Maxis is aware that some players may have reached the limit of creations they can save to My Library on PlayStation 4. While your creations will show in My Library while the game is running, the limit can cause some of the creations to disappear when the game is restarted. The team is currently working to improve and increase save space in My Library to allow more creations to be saved.


    In the meantime, if you want to save a new creation, you may need to remove a prior creation. Removing a creation that shipped with The Sims 4 on console will not increase the My Library save count available to you.

    Hope that answers some questions. Thanks everyone for your detailed reports!

    -Mai

    (Marking this post as solution for visibility. @AncientHylian, I know this was fixed for you but I would like everyone who gets to this thread to get this information)

AncientHylian's avatar
AncientHylian
8 years ago

Hello again @SimGuruIcarus!

I tried what you have said, I uninstalled everything and reinstalled it. I put my previous saves back onto the Ps4, went in and saved a lot. Turned the system off, back on, loaded up another save, and the lot was still there! 🙂 The first time I tried to open up the Library though, the game crashed and I had to start it up again. First time that's happened! Hopefully it won't again. 

I am also noticing, now that I've reinstalled the game, that before some of the original My Library stuff was also being deleted randomly. Lots like Ophelia Villa, Crick Cabana, etc and all of the original households were gone completely, as if the game was just deleting them from the bottom up! Very weird 🤨

Hopefully now, I can save lots without a problem and the game won't go back to the way it was....I will let you know if it does this again. 

Thanks so much for the help 😃

SimGuruIcarus's avatar
SimGuruIcarus
Icon for EA Staff rankEA Staff
8 years ago

Glad It helped!

Keep us posted.

Happy Simming!

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @AncientHylian

    I moved this to console issues and marked as solved for now. Feel free to unsolve if you have issues again

    @SimGuruIcarus for awareness 

    • Anonymous's avatar
      Anonymous
      8 years ago

      I know this is marked as solved but I have the same issue. Will following this advice to uninstall and then reinstall mean I lose all my saves, my lots and my sims so far? A number of them did save and I'm worried about losing them by doing this, even if I'm now having problems getting other creations to save.

      • Anonymous's avatar
        Anonymous
        8 years ago

        I know I'm hijacking a thread but I had exactly the same problem and unfortunately this did not resolve it for me.

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