Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.50.7.230...
Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?Version 1.79 What expansions, game packs, and stuff packs do you have installed?All Steps: How can we find the bug ourselves?Just play the game, it will happen eventually. What happens when the bug occurs?My graphics are lowered as it says on the loading screen. What do you expect to see?I don’t really expect to see it at all. We can’t even adjust our graphics ourselves on console. My game runs really well, no lag and it will happen. It even happens when I just opened a save. And it does it on the main screen when I’m leaving. Have you installed any customization with the game, e.g. Custom Content or Mods?On console - never used. Did this issue appear after a specific patch or change you made to your system?Neutral/Not Sure
This screen is SO annoying. It’s terrible for screenshots because it makes a lot of objects ugly. And it doesn’t even make sense when it happens. Please take this “feature” out. And let us choose what graphics we want if it actually gets laggy or whatever.
It's been affecting players on PS/Xbox for some time unfortunately. There are a few different tips from players as to what they've tried to do to fix it. Mine has stopped since I've upgraded to Xbox Series X in the Spring and started managing my game content (see tips below) but the thread is still open for affected players. Just when I think it's stopped, we find someone else affected. I had the message for a long time on Xbox Series S and I was getting really poor, flickering and shadowy graphics. It started after adding Cottage Living.
For the lag there are some things you can do:
🔹Clear all Sims inventories before switching households, including personal inventory, household inventory and fridges. Go back to previous households and clear items if you weren't already doing this (laborious but worth it).
🔹Keep an eye on the number of households in Other Households and cull random NPCs. I keep it between 80 - 100 Other Households and cull about once a week.
🔹Do the same with your Library saves and clear anything you don't need to store. I clear pre made content that I'm not going to use for example.
Since I've started doing this my game started to run much better, first on Xbox Series S and then on Xbox Series X. When I do get a lag I bring up the Game Options menu a few times to clear it. These tips also helped me with crashing. Since you have a lot of DLC, if you don't already do these things you might find it makes a big difference as your game will be getting really weighed down with extraneous content you don't need.
I also changed a setting on my Xbox that said this:
This setting allows HDMI Consumer Electronics Control to (CEC) to control your display or AV receivers
If you have a setting that looks like this on your PS, try this but take note of what it's original setting was so that you can change it back if it's not the right setting for your issue.
So one or all of these helped me. It was so unstable at one point I didn't think I could add more items.
Hope something here helps! Good luck!
About The Sims 4 Technical Issues - Consoles
Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,421 PostsLatest Activity: 4 hours ago
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Updating Graphics Settings Message","id":"message:11018256","revisionNum":1,"repliesCount":96,"author":{"__ref":"User:user:228392"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"conversation":{"__ref":"Conversation:conversation:11018256"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11018256"},"body@stripHtml({\"truncateLength\":200})":" Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.50.7.230...","body@stringLength":"4151","rawBody":"
Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?1.50.7.2300 What expansions, game packs, and stuff packs do you have installed?Courtyard oasis, island living, luxury party, laundry day, snowy escape, vintage glamour, nifty knitting, jungle adventure, realm of magic, bowling night, cats and dogs, my first pet, outdoor retreat, country kitchen, throwback fit, toddler, dream home decorator, fitness, romantic garden, dine out, movie hangout, discover university, gnome on the go, perfect patio, spa day, kids room, industrial loft, parenthood, backyard, Strangerville, Moschino, animal hats, tiny living, city living, get famous, life of the party, get to work, up all night, cottage living, get together, seasons, cool kitchen, grims guitar, Incheon arrivals, fashion street, blooming rooms, paranormal, eco living (not installed) Steps: How can we find the bug ourselves?It occurs randomly during gameplay on my console after a few hours. What happens when the bug occurs?In the middle of gameplay the game stops suddenly and I get a blue loading screen with spinning plumbob and a message that says \"We are updating your graphics settings so that you can continue to enjoy playing The Sims 4\". What do you expect to see?If there is something I need to change on my console settings myself, I expect it to tell me what to do to avoid this happening. I haven't changed any settings myself and can't find any mention of this message anywhere affecting others. I've done a console reset twice and reinstalled all my content twice. I've power cycled numerous times. Have you installed any customization with the game, e.g. Custom Content or Mods?On console - never used. Did this issue appear after a specific patch or change you made to your system?Yes Please describe the patch or change you made.It started a few months ago around the time I started to get a lot of crashing on save and exit and sometimes on travel or CAS then eventually on loading too. I already mentioned this on the feed about crashing on save and exit but it was suggested the 2 things weren't linked. It started after installing cottage living if memory serves me correctly.
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I'm extremely unhappy with the stability of the Sims 4 especially after purchasing a next gen Xbox specifically for this game after my Xbox one couldn't cope with all the content I had, it works fine for it's new owner with several games installed.
\n
I've had months of crashing on my brand new console and the feed on that subject has had no serious engagement from the Sims team, I've even reached out directly.
\n
I'm trying to get to the bottom of it myself but a lot of the research I'm doing mentions that graphics issues can cause crashing. So I want a definitive answer from devs or someone on the subject. I've spent so much money but every day I have issues, it takes 3 attempts to load my game now and I often have to restart my console in the middle of loading as it freezes. I play around 4/5 hours every single day. The 2 things did start around the same time so instead of putting up with the message I'm trying to get it resolved. If there is something that I need to change on my console to avoid this then I need to know, I've had enough of it now. If it's not linked to crashing then ok, that needs investigation for all of us separately as we have already reported. But everything I'm reading says graphics issues are a big factor in crashing. I had no problems with my brand new console before Cottage Living. I'd uninstall it if I hadn't used it in so many households.
\n\n
Edit by PoptartJuniper: Added tags, adjusted title.
Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?1.50.7.2300 What expansions, game packs, and stuff packs do you have installed?Courtyard oasis, island living, luxury party, laundry day, snowy escape, vintage glamour, nifty knitting, jungle adventure, realm of magic, bowling night, cats and dogs, my first pet, outdoor retreat, country kitchen, throwback fit, toddler, dream home decorator, fitness, romantic garden, dine out, movie hangout, discover university, gnome on the go, perfect patio, spa day, kids room, industrial loft, parenthood, backyard, Strangerville, Moschino, animal hats, tiny living, city living, get famous, life of the party, get to work, up all night, cottage living, get together, seasons, cool kitchen, grims guitar, Incheon arrivals, fashion street, blooming rooms, paranormal, eco living (not installed) Steps: How can we find the bug ourselves?It occurs randomly during gameplay on my console after a few hours. What happens when the bug occurs?In the middle of gameplay the game stops suddenly and I get a blue loading screen with spinning plumbob and a message that says \"We are updating your graphics settings so that you can continue to enjoy playing The Sims 4\". What do you expect to see?If there is something I need to change on my console settings myself, I expect it to tell me what to do to avoid this happening. I haven't changed any settings myself and can't find any mention of this message anywhere affecting others. I've done a console reset twice and reinstalled all my content twice. I've power cycled numerous times. Have you installed any customization with the game, e.g. Custom Content or Mods?On console - never used. Did this issue appear after a specific patch or change you made to your system?Yes Please describe the patch or change you made.It started a few months ago around the time I started to get a lot of crashing on save and exit and sometimes on travel or CAS then eventually on loading too. I already mentioned this on the feed about crashing on save and exit but it was suggested the 2 things weren't linked. It started after installing cottage living if memory serves me correctly.
\n
\n
I'm extremely unhappy with the stability of the Sims 4 especially after purchasing a next gen Xbox specifically for this game after my Xbox one couldn't cope with all the content I had, it works fine for it's new owner with several games installed.
\n
I've had months of crashing on my brand new console and the feed on that subject has had no serious engagement from the Sims team, I've even reached out directly.
\n
I'm trying to get to the bottom of it myself but a lot of the research I'm doing mentions that graphics issues can cause crashing. So I want a definitive answer from devs or someone on the subject. I've spent so much money but every day I have issues, it takes 3 attempts to load my game now and I often have to restart my console in the middle of loading as it freezes. I play around 4/5 hours every single day. The 2 things did start around the same time so instead of putting up with the message I'm trying to get it resolved. If there is something that I need to change on my console to avoid this then I need to know, I've had enough of it now. If it's not linked to crashing then ok, that needs investigation for all of us separately as we have already reported. But everything I'm reading says graphics issues are a big factor in crashing. I had no problems with my brand new console before Cottage Living. I'd uninstall it if I hadn't used it in so many households.
\n\n
Edit by PoptartJuniper: Added tags, adjusted title.
Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?Version 1.79 What expansions, game packs, and stuff packs do you have installed?All Steps: How can we find the bug ourselves?Just play the game, it will happen eventually. What happens when the bug occurs?My graphics are lowered as it says on the loading screen. What do you expect to see?I don’t really expect to see it at all. We can’t even adjust our graphics ourselves on console. My game runs really well, no lag and it will happen. It even happens when I just opened a save. And it does it on the main screen when I’m leaving. Have you installed any customization with the game, e.g. Custom Content or Mods?On console - never used. Did this issue appear after a specific patch or change you made to your system?Neutral/Not Sure
This screen is SO annoying. It’s terrible for screenshots because it makes a lot of objects ugly. And it doesn’t even make sense when it happens. Please take this “feature” out. And let us choose what graphics we want if it actually gets laggy or whatever.
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Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in?English How often does the bug occur?Every time (100%) What is your current game version number?Version 1.79 What expansions, game packs, and stuff packs do you have installed?All Steps: How can we find the bug ourselves?Just play the game, it will happen eventually. What happens when the bug occurs?My graphics are lowered as it says on the loading screen. What do you expect to see?I don’t really expect to see it at all. We can’t even adjust our graphics ourselves on console. My game runs really well, no lag and it will happen. It even happens when I just opened a save. And it does it on the main screen when I’m leaving. Have you installed any customization with the game, e.g. Custom Content or Mods?On console - never used. Did this issue appear after a specific patch or change you made to your system?Neutral/Not Sure
This screen is SO annoying. It’s terrible for screenshots because it makes a lot of objects ugly. And it doesn’t even make sense when it happens. Please take this “feature” out. And let us choose what graphics we want if it actually gets laggy or whatever.
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It's been affecting players on PS/Xbox for some time unfortunately. There are a few different tips from players as to what they've tried to do to fix it. Mine has stopped since I've upgraded to Xbox Series X in the Spring and started managing my game content (see tips below) but the thread is still open for affected players. Just when I think it's stopped, we find someone else affected. I had the message for a long time on Xbox Series S and I was getting really poor, flickering and shadowy graphics. It started after adding Cottage Living.
For the lag there are some things you can do:
🔹Clear all Sims inventories before switching households, including personal inventory, household inventory and fridges. Go back to previous households and clear items if you weren't already doing this (laborious but worth it).
🔹Keep an eye on the number of households in Other Households and cull random NPCs. I keep it between 80 - 100 Other Households and cull about once a week.
🔹Do the same with your Library saves and clear anything you don't need to store. I clear pre made content that I'm not going to use for example.
Since I've started doing this my game started to run much better, first on Xbox Series S and then on Xbox Series X. When I do get a lag I bring up the Game Options menu a few times to clear it. These tips also helped me with crashing. Since you have a lot of DLC, if you don't already do these things you might find it makes a big difference as your game will be getting really weighed down with extraneous content you don't need.
I also changed a setting on my Xbox that said this:
This setting allows HDMI Consumer Electronics Control to (CEC) to control your display or AV receivers
If you have a setting that looks like this on your PS, try this but take note of what it's original setting was so that you can change it back if it's not the right setting for your issue.
So one or all of these helped me. It was so unstable at one point I didn't think I could add more items.
Capital Games Team
