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kendratti's avatar
kendratti
New Novice
2 days ago

PS5 – First-Time Setup Screens Appear Every Launch

Hi,

I’m having an issue with my game on PS5 (digital PS4 version, no disc). Every time I launch the game, it behaves like it’s the first time opening. On every launch I get:

  • EA User Agreement
  • Screen adjustment calibration
  • Sims Delivery Express (SDX) notification
  • “Welcome” popups for expansion packs (sometimes all packs)

My saves persist correctly and gameplay works normally. Households load, manual saves stick, and DLC remains installed.

I have already:

  • Deleted the game and all saved data
  • Reinstalled fresh from the PlayStation Store
  • Restored licenses
  • Rebuilt database
  • Confirmed Console Sharing is enabled
  • Started a brand-new save after full wipe

Even after a completely clean reinstall, the issue continues. Is this a known issue with the PS4 version running on PS5? Is there any workaround for the repeated first-launch sequence?

Thanks.

playstation

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hi kendratti​ 

    From the main menu of The Sims, please head into Game Options-> Other and be sure the Online Social Features Access box is checked. You'll also want to be sure your gamertag is linked with your EA account here. 

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