Purchased packs not available.

Packs that I have paid for are saying on playstation network that they're installed. However when I play the sims 4 they are not installed and are unavailable to be played with. I have restored my license for the game twice, even went as far as deleting and redownloading the entire game I have 93 files for this game. I dont know what else I can do storage isn't the issue either. Please help.