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EA_Solaire
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3 years ago

Re: cant access gallery on Sims 4 xbox

Hi there @GreenBasment,

Let's first check a few things that might be blocking your access to the Gallery:

1. Please verify that you have your Xbox gamertag properly linked up to your EA account

2. Check if your EA or Xbox account is set as an underage account - Due to the online restrictions for these accounts, underage accounts would not have access to the Gallery 

3. Be sure that your game has online features enabled:

  • Press the Options/Menu Button on the controller to bring up the menu. 
  • Scroll down to Game Options and select it.
  • Select Other at the bottom on the left
  • On the right side select "Online Features Access"
  • Click Apply

If you're still not able to access the Gallery once you've checked these things, please let me know! 

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