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GreenBasment's avatar
3 years ago
Solved

cant access gallery on Sims 4 xbox

So I have not had a gallery since I got the game which was 3 years ago. Maybe for the first week I did. I think it might be because I don't have an EA Play membership on xbox yet so it won't let me. ...
  • EA_Solaire's avatar
    3 years ago

    Hi there @GreenBasment,

    Let's first check a few things that might be blocking your access to the Gallery:

    1. Please verify that you have your Xbox gamertag properly linked up to your EA account

    2. Check if your EA or Xbox account is set as an underage account - Due to the online restrictions for these accounts, underage accounts would not have access to the Gallery 

    3. Be sure that your game has online features enabled:

    • Press the Options/Menu Button on the controller to bring up the menu. 
    • Scroll down to Game Options and select it.
    • Select Other at the bottom on the left
    • On the right side select "Online Features Access"
    • Click Apply

    If you're still not able to access the Gallery once you've checked these things, please let me know! 

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