Re: Console Controller Feedback

EA is this a joke? You have released two new kits, before even addressing and fixing an issue which is crippling console players worldwide and has been ongoing for months. 

I really don’t understand why they keep releasing new kits and packs for console despite having rendered build mode so useless. Surely none of us are actually buying these with the way they are treating console players, so why won’t EA work on fixing the console controls? 

So I guess they aren't going to fix it. That is highly upsetting and unfortunate. I'm a disabled player and I haven't been able to play since January. I feel disrespected and forgotten as a loyal console Sims player since Sims 1. I've always played on Playstation systems. What a waste of time and money. 

It's disrespectful and disheartening for them to release 2 build and buy kits when the game has been unplayable and broken for almost 3 months. What is the point of putting money into a game that doesn't function properly? For the foreseeable future, I will focus my attention on other games. It's a shame really, because many of us dedicated lots of money for a broken and unplayable product. Like someone else said before in this forum, we need to be treated like customers, not fans. 

Please do better in listening to the console players.

I'm taking a break again and playing Animal Crossing for a while instead after a PC player thankfully spotted that awful facial bug before I'd updated to the latest patch, and after seeing the post I decided not to update or play till it's fixed. I find the Switch a bit more comfortable to use and I've long wished the Sims franchise was on there too in some form. I hope it's a consideration for the future but I'm sure it's a complex issue for various reasons.

I've kept a track on the facial bug just to compare the strategies in dealing with this issue and that one. I've seen people well informed by the Team who responded immediately, I've seen posts replied to promptly and regular progress updates. It's a stark contrast to the past 3 months we've endured. My disability report got nothing, no replies, no reassurance. Not one disability complaint has had anything in response. The responsible parties have ignored this thread completely.

But... positive news. Digital Spy has reported our issue for the second time. I don't think I can post the link but it's a site I use every day and the article is on their first page. Other Sims 4/5 articles are there too if you search Sims it brings them up going back months. Here's a quote:

"Following a large backlash over control changes for PlayStation and Xbox, the team is looking into resolving the complaints and improving the console experience."

They first reported it in March and directly mentioned disabled players struggling, with a link to our thread here. So hopefully the PR will get results for us.

Edit: January to May and nothing has changed. I've switched to a new Xbox Series X and it's exactly the same.