@TheChatrock With the Sims we call it a bug rather than a virus and there are some bugs with loading at the moment, your issue may be part of that same problem but let's look at a couple more troubleshooting steps. Have you tried completely disconnecting your console from your WiFi and reconnecting it again a couple of times? Since the Series S is an online console that can also cause added connection issues, I experienced that when I was running the game on Series S.
How much memory is free on your console?