Forum Discussion

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Ive lost all my expansion packs for the sims and i need a way to redeem them

@AuntySydney 

Were you previously game-sharing or were these packs all bought on your account? Please look over the transaction history on your console to be sure you're currently logging in with the same account that these packs were purchased on. 

2 Replies

  • AuntySydney's avatar
    AuntySydney
    3 years ago

    I wasn't gamesharing, I spent the money myself. I can look for the transaction history through my bank account.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @AuntySydney 

    You'll want to check the transaction history on your console directly rather than your bank statements to be sure you're currently logging into the same PlayStation account that these packs were originally purchased on. 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,742 PostsLatest Activity: 11 hours ago