Forum Discussion

Community Manager

Re: Ive lost all my expansion packs for the sims and i need a way to redeem them

Were you previously game-sharing or were these packs all bought on your account? Please look over the transaction history on your console to be sure you're currently logging in with the same account that these packs were purchased on.

2 Replies

AuntySydney
2 years ago
I wasn't gamesharing, I spent the money myself. I can look for the transaction history through my bank account.
EA_Solaire
Community Manager
2 years ago
@AuntySydney

You'll want to check the transaction history on your console directly rather than your bank statements to be sure you're currently logging into the same PlayStation account that these packs were originally purchased on.