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elxloux's avatar
elxloux
6 years ago
Solved

Re: my cats and dogs expansion pack has disappeared

did you solve this problem, i’m having the same issue 
playstation
xbox
  • elxloux's avatar
    elxloux
    6 years ago

    thankyou for the help. i uninstalled my sims 4 and all the expansion packs and then re installed them all and the issue was solved. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@elxloux  Please clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

restart your computer, and repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.  If the pack still doesn't show up, see whether you can redownload it.  Click on the Sims 4 icon in your Origin library, select More > Expansion Packs, and find the missing one on the list.  If the orange button says Download, you can simply redownload it.

If the button says Buy Now, please contact EA customer support for help.

https://help.ea.com/en/contact-us/

It looks like the site might be down at the minute, but it should be up again soon: live chat is currently open from 9 am to midnight GMT, Monday through Saturday.

  • elxloux's avatar
    elxloux
    6 years ago

    i am not on a pc i am on an xbox though 

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