Forum Discussion

samurai_manny's avatar
samurai_manny
7 years ago

Re: Sims 4 Expansion Content Won't Download (PS4)

@NikiWest95 Sometimes, content that was purchased does not download and install automatically. In those cases, the download needs to be triggered manually. To do this go to the PS Store on your console and look for the item you want to install (e.g. DLC). Once you have located the content, click the button Download.
If the button displays a price instead of a download option, the item is not detected as purchased. If the item was purchased or should be included in your season pass, please contact PLAYSTATION SUPPORT.

Best regards!

Manny
--------------- Please make sure to Accept Solutions and give XP if I provided you with assistance.

2 Replies

  • NikiWest95's avatar
    NikiWest95
    7 years ago

    Apparently the base game and the voucher I used have different origins. PlayStation told me to contact Amazon, I may have to get a new disc.

    Will my saves be transferred to the new disc? I already have over a week of gameplay on this disc, and I would hate to lose all that progress.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,701 PostsLatest Activity: 5 hours ago