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EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Re: Sims 4 screen to big

Hi @bb8569 @stuehlar649,

As you seem to be describing the same issue, I've merged your threads. 😉

  • On Xbox there's an option in game settings to adjust the size of the screen which might help. It's under Game options > Other > Adjust margins.
  • On PlayStation, this option is not available from the in-game settings because the game takes your console settings. This means you can adjust margins from PlayStation settings: from the PlayStation 4 home screen go to Settings > Sound and Screen > Display Area Settings

Could you try that?

You can also try to play with your TV settings.

Let us know if that helps!

-Mai

Edited to add PlayStation 4 settings to the solution post, more visible for everyone 🙂

42 Replies

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  • Anonymous's avatar
    Anonymous
    8 years ago
    I figured it out. It took me like 5 mins lol. I had to adjust the margins. Thank you mia
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Great to read you could find the option, @bb8569! Thanks for confirming it 🙂

    Hope you are enjoying the game!

    -Mai

  • Anonymous's avatar
    Anonymous
    8 years ago
    Thanks for that info! Realised the issue only happened when I moved the console from the tv from which I downloaded it from to two other tv's I tried to play it on (55->37)
    Didn't realise there was a margins option even after looking 😂
    Thanks again.
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Glad it helped, @stuehlar649! The TV size difference explains it, thanks for letting us know 🙂

    -Mai

  • Anonymous's avatar
    Anonymous
    8 years ago

    I don't have an 'adjust marigins' option in my game. I looked for it everywhere in the option menu but it's not there.

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Hi @Nittzo,

    Are you playing on PlayStation 4? If so, this option is not available from the in-game settings because the game takes your console settings. This means you can adjust margins from PlayStation settings: from the PlayStation 4 home screen go to Settings > Sound and Screen > Display Area Settings

    Does that help? 🙂

    -Mai

  • PolluxSims's avatar
    PolluxSims
    8 years ago
    Edit: nevermind, I actually got it to work. Didn't realize I had to leave the game and come back in lol. This thread helped a lot, thanks!
  • Anonymous's avatar
    Anonymous
    8 years ago
    I am playing on the ps4 and what you said to do doesn't work. Any other suggestions? Thank you!
  • Anonymous's avatar
    Anonymous
    8 years ago
    Thanks very helpful
  • Anonymous's avatar
    Anonymous
    8 years ago
    Ive adjusted and readjusted through my PS4 settings but its doing the same thing. Any advice?
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago
    Hi @Tug0408,

    Have you tried to restart the game just to make sure changes apply? If that doesn't work, could you give restarting your console a try?

    Thanks!
    -Mai
  • Anonymous's avatar
    Anonymous
    8 years ago
    Where is game options,couldn’t find it in settings
  • Anonymous's avatar
    Anonymous
    8 years ago
    I can't figure out how to get to game options. I'm afraid the button to select is off the screen because stuff is cut off. Please help.
  • foresthag's avatar
    foresthag
    Seasoned Novice
    8 years ago
    This apparently fixes it for Xbox but not for PS4. I’ve tried adjusting the PlayStation settings and my TV settings but the PS4 gives a warning that changing the box settings may not work on all games... and it doesn’t work on PS4. I can’t see any of the HUD without using accessibility zoom ins. It’s annoying as can be. I can’t believe EA didn’t QA for screen size, knows this is an issue, and still hasn’t patched it.

    I went from a 40” to a 55”. It’s just as bad.
  • Anonymous's avatar
    Anonymous
    8 years ago

    Hello, Mai

    i have an xbox 1 and I’m playing with the Sims 4. At the beginning, it asked me to adjust the margins but I made it too big so the outer rim of my game is cut off. This is really annoying! I can’t find game settings/options in settings and I have no idea what to do!

    Please help me!

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Hi everyone,

    On Xbox, you can access the settings by pressing the Menu button (Start). From there, you can go to Game Options, and the option to adjust the screen is here:

    This is in the centre of the screen so you should be able to get to that option, but in case it's not the case, please, could you take a photo of how the game looks in your monitors and share it with us as an answer to this post? Also, could you let us know which monitor/TV model you are using so we can investigate it? In the meantime, try to restart the game and press Menu button (Start) > get into Game Options > Go down > Go left > Press A > Go Righ > Go right > Press A. This should get you to the screen adjusting option.

    @foresthag - changing the display area settings on PS4 should change the size of the game screen. If this is not happening for you, could you take a photo of how the game looks in your monitors and share it with us, including in your answer the model of the monitor/TV you are using?

    Thanks!

    -Mai

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hello,

    We are experiencing the same issue with our new Xbox one X. The Sims screen is too big for our TV and we cannot find the game options place you are describing. Can you please advise where to find this game settings option. 

    Thanks so much!

    RIck

  • Anonymous's avatar
    Anonymous
    8 years ago

    Thank you,

    We will try this. Just to confirm as i am not a player and my daughter is. Is the menu button the A button? She is confused as to which one is the menu button and was thinking it was the X button in the middle of her controller. 

    Thanks so much for answering my silly questions!

    Rick

  • Anonymous's avatar
    Anonymous
    8 years ago

    Thank you so much!!!

    We were able to figure this out. 

    Have a great day!

    R

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