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Re: Sims 4 won’t open on console

There is no message it just kicks my Xbox off the hdmi connection 

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Copegirl24 

    Thanks, that sounds like the TV display settings are not correctly set up on your Xbox- please follow the steps here

    If these steps don't resolve the issue, you'll want to get in contact with Xbox support to look into this further with you.