Did you end up getting somewhere with this error code? I got the game for my son for Christmas. It doesn't launch - just goes to the Sims 4 screen then crashes, then I get the 'update required' error code. Have done hard reset, uninstalled/reinstalled multiple times.
@5wedkqwfh6k4 This error code means there is an issue XBox server side. https://support.xbox.com/en-US/help/errors/error-code-8b050033
You can wait for it to clear up, or try power cycling your XBox. If it's an issue with the XBox server, you will have to wait for that to be resolved.
Thank you. It's been 5 days so I thought anything would have been resolved, but will hang tight and hopefully can fix it soon (I have power cycled and that took me a bit further to the EA screen but then crashed).
Any update? Same issue here
@xsroy826wcma Does the advice that @Rachelharris31 gave above help? Power Cycle Instructions
nope, I found the fix though.
Uninstall game, find game on the Microsoft store and download via the store page with the disc still in.
this WILL fix it
