Sims 4 add ons not downloading

I recently bought sims4 party edition digital download for the sims 4 on the PlayStation 4 .  The download said you must have sims 4 to get the upgrades which we already have. There were supposed to be 3 party packs to be downloaded. nothing will download. Already contacted PlayStation 4 and was told to contact you. They said they could do nothing. I paid with my PayPal account. how do I get the content I paid for or a refund.  M. [deleted] [edit: email address removed]

edited to remove full name and phone number; the site filter removed the email address on its own.  -puzzlezaddict