Sims 4 cats and dogs is gone

Question

Hi I recently got a Xbox series s to replace my old Xbox one and when I went to plays sims 4 my cats and dogs dlc is gone showing I don't own it anymore but I bought about three and a half years ago I plugged in my old Xbox and went to the game library and went to sims 4 and add-ons and I saw the dlc and it was installed on the old Xbox so I uninstalled thinking that was why I couldn't find it on my Xbox series s but when I went to look to see if it worked it didn't so I went back to the old one and now it's completely gone I don't know why can someone please help me I can't afford to buy another dlc.

rosemow · Answer

These threads have helpful suggestions that refer to your issue
[FAQ] Sims 4 Console Download and DLC Issues | EA Forums - 10981877

https://forums.ea.com/discussions/the-sims-4-technical-issues-consoles-en/re-read-first-console-troubleshooting-guide-and-known-issues patch-2-11/11002626#M19684

simsplayer818 · Answer

haddock260 you need to do enable the network transfer first on your original console:

On the original use the Xbox button on the controller to open the guide.

Go to Profile & system > Settings > System > Back up & transfer > Network transfer and check the Allow network transfer box. This makes that Xbox visible to other consoles on the same network.

Once you’ve allowed transferring from the “host” Xbox, turn on the console onto which you’ll be copying games and apps, and go to the same settings page. Your host Xbox should be listed.

Select the Xbox you want to copy from, choose the items to copy, then select Copy selected.

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Sims 4 cats and dogs is gone

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