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carlymushu's avatar
carlymushu
3 years ago

sims 4 expansion packs gone after reinstalling on ps4

i recently deleted the sims on my playstation because the game wouldn’t start. after reinstalling it all of my expansions were gone (snowy escape, island adventure, and cottage living to name a few) ...
playstation
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Heya @carlymushu,

It sound like your expansions may not be currently installed, let's try these steps:

  1. Quit the game if you have it running.
  2. Go to your Library
  3. Choose Purchased
  4. Select The Sims 4
  5. Scroll down to PlayStation Store and open My Add ons
  6. Find your DLC in the list and start the download
  7. When the download finishes, let your new content install and restart The Sims

If you're unable to access them once you've tried this, please let me know! 

carlymushu's avatar
carlymushu
3 years ago

when i got to the playstation store step there was no section that said my add-ons, just the ones you can click to buy them

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @carlymushu 

    Could you attach a screenshot to your post please of what you're seeing there?

    • carlymushu's avatar
      carlymushu
      3 years ago

      here you go

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @carlymushu 

        This is the correct spot, if you keep scrolling through this list, you should see the option to install the packs you do own.

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