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carlymushu's avatar
carlymushu
3 years ago

sims 4 expansion packs gone after reinstalling on ps4

i recently deleted the sims on my playstation because the game wouldn’t start. after reinstalling it all of my expansions were gone (snowy escape, island adventure, and cottage living to name a few) ...
playstation
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@carlymushu 

Could you attach a screenshot to your post please of what you're seeing there?

carlymushu's avatar
carlymushu
3 years ago

here you go

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @carlymushu 

    This is the correct spot, if you keep scrolling through this list, you should see the option to install the packs you do own.

    • carlymushu's avatar
      carlymushu
      3 years ago

      if i scroll any further down it’s just icons and themes. the picture attached is the bottom of the screen

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @carlymushu 

        Were you game-sharing or were these expansions purchased on this account?

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