Forum Discussion

3 years ago

sims 4 expansion packs gone after reinstalling on ps4

i recently deleted the sims on my playstation because the game wouldn’t start. after reinstalling it all of my expansions were gone (snowy escape, island adventure, and cottage living to name a few) ...

playstation

xbox

EA_Solaire

Community Manager

3 years ago

@carlymushu

This is the correct spot, if you keep scrolling through this list, you should see the option to install the packs you do own.

carlymushu

3 years ago

if i scroll any further down it’s just icons and themes. the picture attached is the bottom of the screen

EA_Solaire
Community Manager
3 years ago
@carlymushu

Were you game-sharing or were these expansions purchased on this account?
- carlymushu
  3 years ago
  it was from this account
  - carlymushu
    3 years ago
    @carlymushu i did use a disk when i originally downloaded it right after getting the console