Forum Discussion

carlymushu's avatar
carlymushu
3 years ago

sims 4 expansion packs gone after reinstalling on ps4

i recently deleted the sims on my playstation because the game wouldn’t start. after reinstalling it all of my expansions were gone (snowy escape, island adventure, and cottage living to name a few) ...
playstation
xbox
carlymushu's avatar
carlymushu
3 years ago

if i scroll any further down it’s just icons and themes. the picture attached is the bottom of the screen

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@carlymushu 

Were you game-sharing or were these expansions purchased on this account?

  • carlymushu's avatar
    carlymushu
    3 years ago

    it was from this account

  • carlymushu's avatar
    carlymushu
    3 years ago
    @carlymushu i did use a disk when i originally downloaded it right after getting the console
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @carlymushu 

    Are your expansions bought digitally, or are they from the disk version? 

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