Solved
Sims 4 Expansion packs missing
I recently bought a Xbox Series X. I download my sims 4 game and half of my Expansion packs are showing as not purchased. I logged into every account I know and they are not showing up. I reached out...
Hi there @JamsGirl4ever,
This does sound like those expansions were purchased from a different Xbox account and you had game-sharing previously set up. As your content on Xbox is purchased from the Microsoft store directly on your console, we wouldn't have visibility into which account these purchases were made on- you'd need to check all your Xbox accounts and look over the purchase history to try and locate which account these packs were originally bought on. I'd also recommend you check any emails you have for the email receipt from these purchases.
You'll want to try to contact Microsoft support again for further help on locating these purchases as we wouldn't have visibility or access into any purchases you've made from your Xbox.
