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baddiexkayy's avatar
baddiexkayy
3 years ago
Solved

Sims 4 for PS4 not working

Hello, so I’ve been trying to reach out to you guys for the longest! I’ve paid $50 for both season expansion pack & sims high school years expansion pack & neither works!!! I have a PS4 it says I own...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi @baddiexkayy,

    It looks like your DLC isn't currently installed on your console. Please try these steps:

    1. Quit the game if you have it running.
    2. Go to your Library.
    3. Choose Purchased.
    4. Select The Sims 4.
    5. Scroll down to Playstation Store and open My Add ons.
    6. Find High School Years in the list and start the download. 
    7. When the download finishes, let your new content install and restart your game.
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @baddiexkayy,

It looks like your DLC isn't currently installed on your console. Please try these steps:

  1. Quit the game if you have it running.
  2. Go to your Library.
  3. Choose Purchased.
  4. Select The Sims 4.
  5. Scroll down to Playstation Store and open My Add ons.
  6. Find High School Years in the list and start the download. 
  7. When the download finishes, let your new content install and restart your game.

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