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zina1012's avatar
zina1012
Seasoned Novice
10 months ago
Solved

Sims 4 game won’t load household Xbox

My Sims4 game won’t load my household it shows them but when I click on it, it shows an empty lot. When I try to enter build mode, it loads as if I’m playing a household with no sims available… I’m o...
  • EA_Solaire's avatar
    EA_Solaire
    9 months ago

    @zina1012 

    Thanks for that info, let's try the following as well:

    1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

    2. Make sure your game is up to date. 

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    3.  Make sure your console system software is up to date

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    4. Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.

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