Sims 4 Wiped after crash
Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.99....
Forum Discussion
EA_Cade
The Sims Team
The Sims TeamHeya @Mcfan6
That's certainly not ideal, could you provide us with some additional context on this one?
- When is the game crashing? What are you doing? (i.e. are you saving at the time of the crash, traveling between lots, etc.?)
- Is The Sims 4 on the internal Xbox storage or an external storage device?
- Is your Xbox online while playing?
- If so, are your saves still on the Xbox server and re-synced when you launch The Sims 4 again?
- Are the saves truly gone or just not showing up in The Sims 4?
- You can check this by highlighting The Sims 4 on Xbox Home > Press Menu button (3 stripes button) and select Manage Game & Add-ons > Go to Saved Data. Is there a file with your Gamertag next to it?
-
If so, how large is the file?
-
- You can check this by highlighting The Sims 4 on Xbox Home > Press Menu button (3 stripes button) and select Manage Game & Add-ons > Go to Saved Data. Is there a file with your Gamertag next to it?
Featured Places
