Forum Discussion
Sul sul, @usersly2226.
To help track this down, have you tried changing only one piece of the clothing (like the shirt) to see if that would stick? I'd like to see if it may just be timing out in updating the full outfit.
Arrenai 🐱
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- 6 years ago
Yeah I tried one piece at a time, even tried only one item, even tried in multiple consoles , on 360 , Xbox one and Xbox one x and Xbox one s
- EA_Arrenai6 years ago
EA Staff (Retired)
Thanks for the update, @usersly2226.
I'd like to see if it may be an issue with the local save. You'll want to ensure that you have a save in the cloud before performing these steps.
- On Home, select My games & apps
- Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons
- In the menu on the left side of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
- You'll be prompted to confirm deletion of this game save data, and select Delete from console. Note: You can get it from the cloud the next time you play.
Once you've done that, please try pulling your cloud save and then see if that behaves any differently for you for updating your staff's clothes.
Arrenai 🐱
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- 6 years agoI tried that when I was with costumer service in a chat it doesn't change anything since I used the same save on multiple consoles so always use cloud to recover it , it's a game glitch that must be fixed