Sims stuck

basically I load a family and literally 5 minutes into the game I get stuck on a action screen. Heres an example, when I click the tv to choose what to watch it gets stuck on me choosing the action. It won’t let me back out or switch to another screen it’s just stuck at the choices. It recently started. I’ve restarted the game, deleted families, deleted and redowloaded the game. Nothing works and I’ve started buying expansion packs  and can’t play anything. Oh, and the game is fully updated.