Forum Discussion

warren20011's avatar
warren20011
Newcomer
2 days ago

Content not installed error

Can somebody please help me, on SIMS PS4 - it’s recently updated and I’ve lost all the additional packs I’ve purchased. It keeps coming up with a missing content warning saying 30 packs require to be loaded/installed but it doesn’t have an install button. I’ve also attached a photo of the issue. 

playstation

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    Hi warren20011​ 

    Please try the following to be sure all your content is fully installed and enabled:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims


    Next, head into Marketplace-> My Collection-> Pack Selection and make sure your packs are enabled there.

Recent Discussions