Forum Discussion

Blvck09's avatar
Blvck09
New Novice
6 days ago

Try to save then crash

For a few days now anytime I try to save a character into my library, I get an error message saying that I can’t because I don’t have enough space, when I try to delete and receive something, it still won’t allow me to. So when I try to close the game, it crashes. And when I reopen it I get a corrupted file error. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Heya Blvck09 

    Let's try the following to clear this up for you:

    Turn off Your system completely, let it sit for a few minutes and power it back on.

    Check that your game is fully updated:

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    Make sure your console system software is up to date. 

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    Having issues with a system software update? Follow these guides:

    Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Blvck09 

    I'd recommend saving your houses and lots into your Gallery before doing this to be sure you don't lose them. 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,346 PostsLatest Activity: 17 minutes ago