Forum Discussion

2 years ago

Solved

Unable to place walls feb2024

After the last update feb 27 2024. I am unable to build, the wall tool don't want to work. When I try to build, the walls don't appear if I want to start in an empty lot. I restarted my console several times but still not working... Help please!!

playstation

xbox

EA_Solaire
2 years ago
@M1cHaE1007

Thanks, let's try the following to clear this up:

Turn off Your system completely

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Uninstall and Reinstall the game:

Uninstall

Press the Xbox button to open the guide, then select My games & apps > See all > Games.

Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts.

Reinstall

You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library.

DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.

4 Replies

EA_Solaire
Community Manager
2 years ago
Hey there @M1cHaE1007

Which platform are you playing on? Have you tested this on a different lot, as well as testing a brand new save file?
M1cHaE1007
2 years ago
I play on Xbox one. Yes I tried on a different lot but could only build a couple of walls and my game crashed. I loaded the game again and when I tried to use the wall tool... nothing. I'm not able to build anything not even fences. If I try to go to manage world is an endless loading screen.
EA_Solaire
Community Manager
2 years ago
@M1cHaE1007

Thanks, let's try the following to clear this up:

Turn off Your system completely

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Uninstall and Reinstall the game:

Uninstall

Press the Xbox button to open the guide, then select My games & apps > See all > Games.

Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts.

Reinstall

You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library.

DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.
M1cHaE1007
2 years ago
The problem seems to be random. I tried the first option like four times yesterday and it didn't work. I tried that same option today and the game is working normally now.