Why does my Sims 4 keep crashing on my Xbox one?

Sul sul, @mommie2hottie.

That's no good. Hmm, let's try some additional troubleshooting. The first step would be to try clearing your Xbox One cache by power cycling your console.

1. Press and hold the power button on the front of the console until it turns off.
2. Unplug the power cable from the Xbox One.
3. Press the power button on the front of your console three or four times. This drains any remaining power from the battery.
4. Plug the power cable back into the Xbox One..

Once you turn your Xbox One back on, the cache will be cleared and you'll be good to go there.

Other things to try are:

• Ensure your Xbox One system is up to date: https://support.xbox.com/en-US/xbox-one/console/system-update-overview
• Try to temporarily disable cloud saves (only do this if you have ensured you have a local save)

Please let me know how it goes.

Arrenai 🐱

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