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mommie2hottie's avatar
mommie2hottie
7 years ago

Why does my Sims 4 keep crashing on my Xbox one?

I have spent a lot of money on this game. I own every add on but one (The Romantic Garden). I have just now started to have issues. I have played for a year straight and crashed once or twice. Now I ...
playstation
xbox
mommie2hottie's avatar
mommie2hottie
7 years ago

Unfortunately that didn't work. It is very frustrating. I can not play the game at all. When I travel, when I save, when I go into change a sim, anything it will crash. 

EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 years ago

Sul sul, @mommie2hottie.

That's no good. Hmm, let's try some additional troubleshooting. The first step would be to try clearing your Xbox One cache by power cycling your console.

  1. Press and hold the power button on the front of the console until it turns off.
  2. Unplug the power cable from the Xbox One.
  3. Press the power button on the front of your console three or four times. This drains any remaining power from the battery.
  4. Plug the power cable back into the Xbox One..

Once you turn your Xbox One back on, the cache will be cleared and you'll be good to go there.

Other things to try are:

Please let me know how it goes.

Arrenai 🐱

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