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ashemiku's avatar
ashemiku
4 years ago

Wrong Persons ID/Profile in Gallery on shared PS4/5

Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? SP13:...
playstation
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 years ago

Hi there @ashemiku,

Are both of these PSN ID's linked up to the same EA account, or are they on separate accounts? 

  • ashemiku's avatar
    ashemiku
    4 years ago

    They are on separate EA accounts -- my mom's ID is linked to hers, and my ID to mine. I checked on our EA account info pages.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @ashemiku 

      Typically this issue would pop up if both PSN ID's were linked to the same EA account. Please go ahead and reach out to the live support team so they can look over your account details with you and see what would be causing this- we wouldn't have access to look into those specific account details here on AHQ. 

      You can get in touch with live support from the help site here, or you can contact in through Twitter or Facebook as well. 

      • PeachyFreak's avatar
        PeachyFreak
        Rising Novice
        2 years ago

        I am having the exact same problem and no amount of searching on the supplied help pages or anything is getting me to an actual person to help. None of the FAQ or anything is helpful. What EXACTLY do I have to do to get this problem solved?

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